At this point, we are phasing out the DEER Loyalty VIP Program. If you currently have loyalty points in your account, you may redeem your remaining points by 30 September 2026. Any unused points will expire after this date and will no longer be available for redemption.

To redeem your points, simply log in to your account on our website. Your available points balance will be displayed in your account, and you can apply your points during checkout on eligible purchases before completing your order.

Please note that loyalty points cannot be used in conjunction with any ongoing promotions, discounts, or sale items. Only one promotion may be applied per order.
Additionally, loyalty points can no longer be redeemed on Jellycat products. As Jellycat follows a controlled pricing policy set by the brand, we are unable to offer additional discounts or points redemption on these items.

If you have any questions or require assistance, please don't hesitate to contact our customer service team. We would like to thank you for your continued support and for being part of our DEER Loyalty VIP Program.