Our priority is a smooth and efficient delivery of your order.

Please note however, that the actual delivery of your order can be affected by many events outside of our control once it leaves our store or warehouse.
Deer Industries cannot be held liable for late deliveries, as we engage third party courier services.

For more information, please refer to our Delivery Policy.

 

Returns & Exchanges

We understand that there may be reasons leading to the need to return or exchange once the order has been received. Please review the following conditions for returning or exchanging a product.

Return requests can only be made within 7 days of purchase and upon presentation of the original sales receipt.
Returns can only be made if the product is faulty or if the product is repacked in its original packaging and in a brand new, good sellable condition with tags attached.
Returns can only be made in exchange for another product, within the same price or more - where top-up is needed.
Returns cannot be made with products that cost less than the original product returned.

Returns & Exchange can only be made in our showroom with the original receipt present, with all tags attached in its original packaging.

Sales items are not exchangeable or refundable.
Clearance items are heavily discounted due to excess stock, and are not exchangeable or refundable.
All furniture, including chairs, are not exchangeable or refundable. 

Deer Industries reserves the right of final decisions on the above conditions.

 

Store Credits

Store credits will be given if you'd like to return an item, without exchange.
Store credits will expire within one year of date given.

Refunds & Cancellation

All sales are final, we strictly do not offer refunds & cancellations, only return & exchange.