Delivery Policy

Our Delivery Rates

Small & Medium-Sized Items

Small Courier-pack (0kg-4.99kg) : SGD6.00

Medium Courier-pack (5kg-11.99kg): SGD12.00

Same Day Delivery (0kg-4.99kg) : SGD15.00

Same Day Delivery (5kg-11.99kg) : SGD20.00 

Furniture & Bulky Items

Delivery Service + Assembly (60-99.99kg): SGD80.00

Delivery Service + Assembly (100-119.99kg): SGD100.00

Delivery Service + Assembly (120-149.99kg): SGD120.00

Delivery Service + Assembly (150-1000kg): SGD160.00

Delivery Service + Assembly For Orders Above SGD2,000.00: Free

 

Delivery of Small & Medium-sized Items

We engage third party courier services for Small & Medium-sized items.

If you have opted for Small/Medium Courier-pack, your item(s) will be delivered in 2 to 3 days, with a prior notification when your item(s) has been shipped.

If no one's  at home to receive the item, the third party courier service reserves the right to place the parcel outside your premises.

 

Delivery of Furniture & Bulky Items 

We engage third party courier services for Delivery of Furniture & Bulky Items.

Our team at Deer Industries will arrange a date and time suitable for the delivery of your furniture/bulky item.

If an item needs to be carried up the stairs internally or externally, we require prior notice to ensure sufficient manpower is available.

An additional charge of SGD15 per floor will apply to the delivery.
This ‘walkup’ service is available at the discretion of Deer Industries and the delivery team.

We reserve this right to make this decision in respect to the safety of the delivery team and the integrity of your item.

Deer Industries reserves the right to reschedule delivery if not previously notified about staircase access.

Please ensure that there is someone home to receive and check the item(s).

Please arrange necessary approval from your Condominium Management if required. (Vehicle height limits, parking restrictions, mandatory forms, cut-off times for delivery, etc.)

Please ensure that goods can be delivered via a lift, and that there is access and space for delivery.

 

Delivery Times

For Delivery of Small & Medium-Sized items you can expect to have it delivered between Monday to Saturday (excluding public holidays).

For Delivery of Furniture & Bulky items you can arrange for a delivery/assembly between Monday to Saturday (excluding public holidays), depending on the delivery team's availability.

For all items, we are unable to provide a specific timing, however our team will get in touch on the day of delivery.

 

What to do when you receive your Delivery

For small & medium sized item(s), make sure you or your representative check the condition of the good(s), if there are any defects found, please refer to our Returns, Exchanges & Cancellation Policy.

For furniture & bulky item(s), you need to inspect the items, and where they are placed before the delivery team leaves.

If any product faults are found, the issue needs to be recorded and pointed out to the team immediately. The team will document the issues for rectification.

When you sign the Delivery Order, you confirm that all goods have been received free from fault and no damage has been done to the surroundings.

Deer Industries will not be responsible for any defects once the delivery order has been signed.

 

No one home to Receive Delivery

For furniture & bulky item(s), our  team will contact you to schedule a new delivery on the next available date - an additional delivery charge of SGD30 will apply.

 

Late Delivery

Please note that the actual delivery of your order can be affected by many events outside of our control once it leaves our store or warehouse.
Deer Industries cannot be held liable for late deliveries, as we engage third party courier services.

 

Disposal Service

If you may have any furniture or bulky item(s) to dispose, you may liaise with our third party delivery service on the day of delivery, disposal service fee may apply.

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